01

Initial call and property assessment

The first step is understanding your property's specific situation — whether you've received a notice from your water authority, are installing an irrigation system, or need to address a compliance issue. A brief conversation can clarify whether you need installation, testing, or repair, and what device type may be appropriate.

02

Determining the required device

The appropriate backflow preventer depends on the degree of hazard present. This is determined by the type of cross-connection possible at your property and your water authority's requirements. Common installations include reduced pressure zone devices for irrigation systems and double check assemblies for certain fire protection applications.

03

Installation at the service connection

The device is installed on the service line, typically located on the customer's side of the water meter and as close to it as practical. Installation must comply with local requirements for positioning, clearance, and drainage. The exact placement depends on your plumbing configuration and water authority specifications.

04

Testing after installation

New installations must be tested to verify proper operation. Testing involves checking the device's check valves and, for RPZ assemblies, the relief valve. The test results are documented and typically submitted to the water authority as proof of compliance.

05

Annual testing and maintenance

Most testable backflow prevention assemblies require annual testing. Your water authority will typically send a notification when testing is due. Regular testing ensures the device continues to function properly and maintains compliance.

Compliance

Understanding the compliance timeline

If you've received a notice from your water authority requiring backflow prevention, there is typically a window of time to come into compliance. The exact deadline depends on the authority and the urgency of the situation.

For new installations required due to a notice, the installation must be completed and tested within the specified timeframe. Failure to comply can ultimately result in water service disconnection.

Once installed, the device requires annual testing to maintain compliance. Many water authorities send reminders before the due date.

Key timelines

New installationWithin timeframe specified by water authority
Initial testAt time of installation
Ongoing testingAnnually, per water authority schedule
After repairRetest required

Before service

Have your notice available

If you received a letter from your water authority, having it available during the initial call helps clarify the specific requirements.

Know your meter location

The installation occurs near the water meter. Knowing where it's located — basement, crawl space, vault — helps plan the service.

Note any existing device

If a device is already installed, noting its type or any visible issues can help determine whether testing or repair is needed.

Process questions

Questions about the process

Installation time varies depending on the complexity of the plumbing configuration and the device type. A straightforward installation at an accessible location may take a few hours. More complex installations — particularly those requiring modifications to existing piping — may take longer. The exact timeline can be discussed when scheduling.
Yes, water service will need to be shut off during the installation to connect the device. The duration of the shutoff is typically limited to the time required for the actual installation work.
For typical residential-sized devices, testing usually takes a relatively short amount of time. The process involves connecting test equipment, checking each component, and documenting results. Larger or less accessible devices may require more time.
If a device fails testing, the failed component or components can often be repaired. Common repairs include replacing check valve assemblies, relief valve components, or seals. If repair is not feasible, replacement may be recommended. The specific course of action depends on what failed and the condition of the device.

Ready to schedule service?

Call to discuss your property and arrange a visit.